Frequently Asked Questions
Everything you need to know about our professional document services.
What is the difference between proofreading and editing?
Editing focuses on improving the overall quality of writing, including flow, structure, and clarity. Proofreading is the final step, focusing on correcting surface-level errors such as grammar, punctuation, and spelling.
How do I receive my completed documents?
Once our editors have finished, you will receive an email notification containing a secure link to download your polished documents directly from your account dashboard.
What is your standard turnaround time?
Our standard delivery time depends on the word count of your project. Most documents under 5,000 words are returned within 24 to 48 hours, though express 12-hour delivery is available.
Do you offer a satisfaction guarantee?
Yes. If you are not satisfied with the quality of the work, we offer one free round of revisions to ensure the document meets your specific requirements and expectations.
Is my intellectual property kept confidential?
Absolutely. We use encrypted file transfers and all our editors sign strict non-disclosure agreements (NDAs) to ensure your manuscripts and data remain 100% confidential.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions.